Refund policy

At Balloona, we are committed to providing high-quality balloon arrangements and party decorations. Since many of our products are handmade, customized, and perishable, our return and refund policy is as follows:

Returns
Due to the delicate and customized nature of our products, all sales are final with no return, no refunds, except for incorrect orders delivered due to our error. We kindly advise you to review your order details carefully before completing your purchase.

Returns or exchanges may be considered exclusively for uninflated accessories, provided they are in their original, unopened packaging and accompanied by a valid proof of purchase. Please contact our customer support team for any inquiries regarding accessory returns.

Due to the nature of our products, we do not accept returns on:

  • Inflated balloons

  • Personalized or customized products

  • Balloon bouquets and arrangements

  • Party decorations that have been delivered or used

  • Perishable items

Damaged or Incorrect Orders
Returns are only accepted if the wrong item has been delivered or the product is damaged due to our error. If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.
To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product

  • A brief description of the issue

After reviewing your request, we may offer:

  • A replacement product

  • Store credit

  • A full or partial refund, where applicable

Cancellations
Orders may be cancelled before preparation or customization begins.
Once an order has entered production, especially customized or same-day orders, it cannot be cancelled or refunded.

Refunds
Refunds are only issued in the following situations:

  • You received the wrong product.

  • Your order arrived damaged due to our error.

  • We are unable to fulfill your order.

  • Your cancellation request was approved before production began.

Refunds will not be issued for:

  • Change of mind.

  • Incorrect information provided by the customer.

  • Delivery delays caused by incorrect addresses or recipient unavailability.

  • Balloon deflation or damage caused after successful delivery due to weather, temperature, transportation, or improper handling.

Refund Processing
If your refund request is approved, the refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Balloon Care
Balloons are delicate and naturally affected by environmental conditions such as heat, sunlight, humidity, sharp objects, and handling. Balloona cannot guarantee balloon longevity after delivery and is not responsible for normal balloon deflation or damage caused after the order has been received.

Need Help?
If you have any questions regarding our Return & Refund Policy or need assistance with your order, please contact our customer support team. We are always happy to assist you.